UPDATE April 11, 11:00 PM
Upon investigation, it has come to our attention that the issue may be related to potential blocking of our internal server by certain Internet Service Providers (ISPs), in other words, Wi-Fi providers.
Here are some steps you can take to troubleshoot this issue:
- Use a Different Network: If possible, try connecting to a different Wi-Fi network or use a mobile data connection to see if the issue persists. This can help determine if the problem is specific to your current network.
- Contact Your ISP: If the problem continues, we recommend reaching out to your Internet Service Provider (ISP) or Wi-Fi provider to inquire about any potential blocks or restrictions on accessing our services. Provide them with specific details about the issue you are experiencing. Also let us know which internet provider you are using, this will help us identify who is blocking our server which is the root cause of the issue.
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Stay Updated: We are actively investigating this issue and will provide updates as soon as more information becomes available. Please monitor our FAQ page for any announcements or updates regarding the situation.
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We are aware that some of you may be experiencing difficulties with articles not loading properly on our app. We sincerely apologize for any inconvenience this may have caused. Our team is actively investigating the issue to identify the root cause and implement a solution as quickly as possible.
- Started: April 10 5:00 PM
- Status: Investigating
- Impact: iOS and Android devices located within the US
We apologize for any inconvenience caused and thank you for your patience and understanding as we work to resolve this issue promptly.
Sincerely,
SmartNews Team