[UPDATE 1AM PST]
SmartNews recently experienced temporary technical difficulties that affected specific features within the mobile application. Full functionality has now been successfully restored.
Current Status & Guidance:
Our engineering teams have successfully resolved the root cause of this disruption, and all systems are now operating normally.
If you continue to experience loading or delivery issues, please try the following troubleshooting steps to refresh your app:
- Force close and restart the SmartNews app.
- Clear the app cache through your device's settings.
We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience. Thank you for your continued support of SmartNews.
[SERVICE ALERT 11PM PST]
SmartNews is currently experiencing technical difficulties that are affecting specific features within the mobile application.
Incident Period: 10:30 PM Monday, June 8, 2026 – 1:00 AM Tuesday, June 9, 2026 PST
Identified Issues:
Article Delivery: Content may fail to load or display correctly.
Local Channel: Localized news content may fail to load or display properly within your Local channel.
Mission Feature: The Mission and rewards interface may fail to open or function as intended.
Please note that other minor in-app features may also experience temporary instability.
Current Status: Our engineering teams are actively investigating the root cause of this disruption and are working with the highest priority to restore full functionality.
Important Notice: Because our team is already actively tracking and remediating this incident, there is no need to submit a customer support inquiry regarding this matter. Official updates will be posted directly to this page as soon as the resolution is deployed.
We sincerely apologize for any inconvenience this disruption may cause and appreciate your patience and cooperation as we work to resolve this issue swiftly. Thank you for your continued support of SmartNews.