SmartNews US edition FAQ
Using the SmartNews App
- Can I purchase an ad-free plan?
- Can I search for older stories?
- Can I set the app to only refresh manually?
- How do I add more to Following?
- How do I rearrange or delete Channels?
- How do I reorder the tabs?
Account
- How can I delete my account?
- How do I log in with my email?
- How to read shared articles when redirected to the SmartNews download page
- I can't login to SmartNews
- Manage your phone number on SmartNews
- Name change on profile
Notifications
SmartNews Points
- SmartNews Points Program: Frequently Asked Questions
- I redeemed my points, but where is my gift card?
- Can I disable or remove the Missions/Rewards feature from the app?
- Why didn’t I receive my points after completing a mission?
- Why do my Daily Mission goals look different from other users (or change on different devices)?
- How do I ensure my points carry over when switching to a new phone?
Announcements
- [SOLVED] App and Articles Not Loading [June 8-9, 2026]
- Important Update: Android OS 8.0 and 8.1 Support Ending
- [SOLVED] Some images may not be loading right now
- About the iOS 18.5 Beta Issue
- FIXED Technical Issues - Feb 12, 2025
- [SOLVED] Ongoing Incident Impacting All Channels and Feeds