UPDATE - Aug 6, 2023
Our service is back to normal now. We apologize for any inconvenience this incident may have caused and appreciate the patience and understanding of our users. Our team is committed to ensuring the reliability and performance of our systems and will continue to take proactive steps to prevent future occurrences.
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We sincerely apologize for the recent disruption in our service. Users may have experienced difficulties refreshing articles, and scrolling down the feed fetching new articles. The service impact includes all channels including local channel.
Our technical team is currently working diligently to resolve the issue as quickly as possible. Immediate measures have been implemented to mitigate the impact, and we are committed to restoring normal service levels without further delay.
For ongoing updates and additional information regarding this incident, please visit our website at https://support.smartnews.com/hc/en-us. If you require immediate assistance or have specific questions related to this incident, please do not hesitate to contact our customer support team from here.