I redeemed my points, but where is my gift card?

I Redeemed My Points, But Where Is My Gift Card?
 

When you exchange SmartNews Points, your balance is transferred directly to our rewards partner, Tango. Once transferred, points cannot be reverted back into SmartNews Points, but your funds are completely safe and will remain on Tango until you select and claim your gift card.

 

How to Find Your Reward & Tango Reference ID

  1. Open SmartNews and locate the Profile tab in the bottom bar (or drag down on the top channel tab to reveal the Profile icon).
  2. Tap Missions (or Rewards) > Point History.
  3. Select the Redeemed tab. (If empty, go to the All tab, scroll to the bottom, tap See more, then re-check Redeemed).
  4. Tap the specific redemption item to view details, tap Visit Tango, or scroll to the bottom to copy your unique Tango Reference ID.

Troubleshooting Scenarios

Scenario A: You need to select your gift card brand

If your points left SmartNews but you haven't chosen a retailer (such as Amazon, Target, or Starbucks):
  • Tap Visit Tango on the redemption screen inside your Point History.
  • Select your preferred gift card brand from the portal and enter your email address to claim it.

Scenario B: You entered your email, but the gift card link never arrived

  • Tap Visit Tango from your redemption details screen in SmartNews.
  • Access Redemption History (at the top of the portal page or inside the ☰ menu).
  • Tap Resend to issue a new email link instantly.
  • If the issue persists: Copy your Tango Reference ID from SmartNews and reach Tango Support directly via Tango Contact Us or phone at 877-558-2646 (6:00 AM – 5:00 PM PT, 7 days a week).

Scenario C: Your points disappeared or your history is completely blank

  1. Verify Your Login: Tap the Profile tab (or drag down on the top channel tab) and confirm you are signed into your original registered account rather than a guest profile.
  2. Contact SmartNews Support: If you are logged in correctly and your redemption history remains blank, reach out to SmartNews Support. Include your Device Token so we can locate your account:
    • Go to Profile > Settings (gear icon).
    • Scroll to the very bottom and long-press (hold down) on the version information to copy your unique code.
    • Paste this code directly into your support request.

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